M&E Gas Maintenance - Domestic

LB Camden
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BTU provides London Borough of Camden with gas servicing, communal flue and ventilation systems inspections, response repairs to heating, hot and cold water systems and boiler replacements to 13,000 domestic dwellings in the Camden Borough. We provide a 24/7 call-out emergency service with a dedicated Helpdesk.

We have been retained for over 20 years.

The most relevant tasks performed included:
Access Management.
Scheduling and delivery of PPM against KPIs.
Dynamic order reporting direct to client from engineers via ServicePro CAFM system.
Daily dashboards report on order statuses, contract KPI’s and winter and summer norms.
First-fix repair strategy.
Dedicated depot and Customer Service Team.
Direct network links for the transfer of data and communications.
Van Stock management system.
Robust Quality Management system.
Regionalised Labour teams and mobile working strategy.
Dynamic Scheduling.
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